Prime Performance welcomes inquiries from reporters. An archive of our recent press releases are provided below. Journalists seeking additional information or requesting interviews with Prime Performance experts should contact our media relations team at contactus@primeperformance.net.

Recent Releases 

Credit Unions Top Banks in Customer Experience in the Northeast; PNC Bank Ranks Highest Among Large Banks

Why Mystery Shopping Does Not Measure Customer Satisfaction at Banks and Credit Unions

Prime Performance Investment Call Center Satisfaction Survey: T. Rowe Price Leads in Client Satisfaction, Vanguard Tops in Loyalty; Gen Y Least Satisfied with Service

One-Quarter Of Customers Likely To Switch Banks After Opening New Account

Bank Tellers Have Huge Impact On Customer Satisfaction

Prime Performance 2010 Bank and Credit Union Satisfaction Survey: Small Banks and Credit Unions Lead Large Banks in Customer Satisfaction and Loyalty