Prime Performance http://primeperformance.net Tue, 15 May 2012 19:03:22 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Helping Customers Manage Financial Stress Increases Customer Satisfaction - Sixty-One Percent of Customers Report High or Moderate Personal Financial Stress http://primeperformance.net/2012/helping-customers-manage-financial-stress-increases-customer-satisfaction/ http://primeperformance.net/2012/helping-customers-manage-financial-stress-increases-customer-satisfaction/#comments Tue, 15 May 2012 19:03:22 +0000 Jim S Miller http://primeperformance.net/?p=2941 more >]]> http://primeperformance.net/2012/helping-customers-manage-financial-stress-increases-customer-satisfaction/feed/ 0 Consumers Believe Credit Unions Have the Best Reputation - Prime Performance Business Sector Reputation Barometer http://primeperformance.net/2012/consumers-believe-credit-unions-have-the-best-reputation/ http://primeperformance.net/2012/consumers-believe-credit-unions-have-the-best-reputation/#comments Thu, 10 May 2012 22:40:32 +0000 Jim S Miller http://primeperformance.net/?p=2916 more >]]> http://primeperformance.net/2012/consumers-believe-credit-unions-have-the-best-reputation/feed/ 0 Satisfaction with Branches Offsets Decreasing Satisfaction with Bank Fees - JD Power and Associates 2012 US Retail Banking Satisfaction Study http://primeperformance.net/2012/satisfaction-with-branches-offsets-decreasing-satisfaction-with-bank-fees/ http://primeperformance.net/2012/satisfaction-with-branches-offsets-decreasing-satisfaction-with-bank-fees/#comments Mon, 30 Apr 2012 15:48:17 +0000 Jim S Miller http://primeperformance.net/?p=2892 more >]]> http://primeperformance.net/2012/satisfaction-with-branches-offsets-decreasing-satisfaction-with-bank-fees/feed/ 0 Vanguard Leads in Client Satisfaction and Loyalty; Scottrade Highest in Satisfaction with Less Affluent Clients - Prime Performance 2012 Investment Call Center Satisfaction Survey http://primeperformance.net/2012/vanguard-leads-in-client-satisfaction-and-loyalty-scottrade-highest-in-satisfaction-with-less-affluent-clients/ http://primeperformance.net/2012/vanguard-leads-in-client-satisfaction-and-loyalty-scottrade-highest-in-satisfaction-with-less-affluent-clients/#comments Wed, 18 Apr 2012 17:02:11 +0000 Jim S Miller http://primeperformance.net/?p=2860 more >]]> http://primeperformance.net/2012/vanguard-leads-in-client-satisfaction-and-loyalty-scottrade-highest-in-satisfaction-with-less-affluent-clients/feed/ 0 Despite Visiting Branches Less Often, Customers Still Care About Branches - Novantas U.S. Multi-Channel Customer Research 2012 http://primeperformance.net/2012/despite-visiting-branches-less-often-customers-still-care-about-branches/ http://primeperformance.net/2012/despite-visiting-branches-less-often-customers-still-care-about-branches/#comments Wed, 11 Apr 2012 13:20:27 +0000 Jim S Miller http://primeperformance.net/?p=2801 more >]]> http://primeperformance.net/2012/despite-visiting-branches-less-often-customers-still-care-about-branches/feed/ 0 Bank Loyalty on the Rise According to the 2012 Temkin Customer Loyalty Survey - USAA has highest loyalty, Citibank lowest; Bank of America has sharpest decline from 2011 http://primeperformance.net/2012/bank-loyalty-on-the-rise-according-to-the-2012-temkin-customer-loyalty-survey/ http://primeperformance.net/2012/bank-loyalty-on-the-rise-according-to-the-2012-temkin-customer-loyalty-survey/#comments Wed, 04 Apr 2012 12:36:42 +0000 Jim S Miller http://primeperformance.net/?p=2777 more >]]> http://primeperformance.net/2012/bank-loyalty-on-the-rise-according-to-the-2012-temkin-customer-loyalty-survey/feed/ 0 Appearing Knowledgeable in the Call Center - Bank Customer Experience Tips http://primeperformance.net/2012/appearing-knowledgeable-in-the-call-center/ http://primeperformance.net/2012/appearing-knowledgeable-in-the-call-center/#comments Wed, 28 Mar 2012 13:50:00 +0000 Prime Performance http://primeperformance.net/?p=2758 more >]]> http://primeperformance.net/2012/appearing-knowledgeable-in-the-call-center/feed/ 0 Prime Reading: Fascinate – Your 7 Triggers to Persuasion and Captivation - 5 Customer Experience Takeaways http://primeperformance.net/2012/5-customer-experience-lessons-from-fascinate/ http://primeperformance.net/2012/5-customer-experience-lessons-from-fascinate/#comments Tue, 20 Mar 2012 14:17:31 +0000 Jim S Miller http://primeperformance.net/?p=2745 more >]]> http://primeperformance.net/2012/5-customer-experience-lessons-from-fascinate/feed/ 0 Using the Customer’s Name in the Branch - Bank Customer Experience Tips http://primeperformance.net/2012/using-the-customers-name-in-the-branch/ http://primeperformance.net/2012/using-the-customers-name-in-the-branch/#comments Tue, 13 Mar 2012 13:37:20 +0000 Prime Performance http://primeperformance.net/?p=2722 more >]]> http://primeperformance.net/2012/using-the-customers-name-in-the-branch/feed/ 0 Customer Experience with Call Center Representatives - Prime Performance 2011 Bank and Credit Union Call Center Satisfaction Survey http://primeperformance.net/2012/customer-experience-with-call-center-representatives/ http://primeperformance.net/2012/customer-experience-with-call-center-representatives/#comments Wed, 07 Mar 2012 17:04:22 +0000 Jim S Miller http://primeperformance.net/?p=2707 more >]]> http://primeperformance.net/2012/customer-experience-with-call-center-representatives/feed/ 0