Five years into the financial crisis, consumers continue to feel high levels of stress about their personal financial situation. In a survey conducted in April of over 5,000 bank and credit union customers, 18 percent said they feel a high… more >
In April 2012, Prime Performance asked over 5,000 U.S. consumers to rate the reputation of business sectors. Each consumer was randomly asked to rate the reputation of 5 out of 34 sectors using a scale of 1 to 7 where… more >
Vanguard leads other major investment call centers in client satisfaction according to the Prime Performance 2012 Investment Call Center Satisfaction Survey. Vanguard clients give the firm a Net Satisfaction Score of 81 percent, followed by Scottrade, 78 percent and Fidelity… more >
Customers claim they are more satisfied with their interactions with bank and credit union call center representatives than in 2010 according to the 2011 Prime Performance Customer Experience with Call Center Representatives Survey. The results from this survey of 1,979… more >
Credit unions top banks in customer experience while PNC ranks highest among major banks according to the Prime Performance 2011 Northeast U.S. Bank & Credit Union Customer Experience Survey released today. The study, based on a survey of 4,934 bank… more >
Customers claim they are more satisfied with banks and credit unions and less likely to switch banks than in 2010 according to the Prime Performance 2011 Bank and Credit Union Satisfaction Survey released today. Based on a recent interaction with… more >
Golden 1 Credit Union leads major banks in California in customer experience according to the Prime Performance 2011 California Bank & Credit Union Survey released today. Based on a survey of 2,353 bank customers and credit union members in California… more >
During December 2010 and January 2011, Prime Performance surveyed 2,359 clients who had recently spoken with a call center representative at one of nine major investment firms. The firms include: E*TRADE, Fidelity, JP Morgan Chase, Merrill Lynch, Schwab, T. Rowe… more >
During December 2010 and January 2011, Prime Performance surveyed 2,359 clients who had recently spoken with a call center representative at one of nine major investment firms. The firms include: E*TRADE, Fidelity, JP Morgan Chase, Merrill Lynch, Charles Schwab, T.… more >
During December 2010 and January 2011, Prime Performance surveyed 2,359 clients who had recently spoken with a call center representative at one of nine major investment firms. The firms include: E*TRADE, Fidelity, JP Morgan Chase, Merrill Lynch, Schwab, T. Rowe… more >