About the Author
Prime Performance
- Appearing Knowledgeable in the Call Center, 28 Mar 2012
- Using the Customer’s Name in the Branch, 13 Mar 2012
- Greeting Customers Immediately Upon Entering the Bank Lobby, 13 Feb 2012
- Winning Strategies, 19 Jan 2012
- Winning Strategies, 28 Dec 2011
- Winning Strategies, 02 Nov 2011
- Winning Strategies, 27 Sep 2011
- Winning Strategies, 06 Sep 2011
- Best Practices in Client Experience Strategy: The Container Store, 23 Aug 2011
- Key Behaviors that Help Create a Great Client Experience, 10 Aug 2011