Jim S Miller

President

As President of Prime Performance, Jim’s personal mission is to empower regional and community banks to realize their full potential. How? By helping bank executives understand how behavior change among front-line branch employees affect an organization’s bottom line and then by equipping them with actionable data to effect the desired change. Jim has worked with some of the nation’s largest financial institutions, including SunTrust Bank, Bank One and NationsBank. Through senior roles in marketing, finance and retail administration, Jim has acquired a broad understanding of the many challenges faced by bankers. He’s happy to share those insights here. Follow on Twitter | Find on LinkedIn

Bank Fees and Customer Satisfaction, 22 Feb 2012
Banks Show Big Increases in 2012 Temkin Customer Experience Ratings, 16 Feb 2012
More Customers are Cheating on Their Bank, 07 Feb 2012
Eighty-six Percent of Customers Will Pay More for a Better Customer Experience, 01 Feb 2012
Customer Experience Tips: Serving Different Generations in the Branch, 30 Jan 2012
Was 2011 the Beginning of a Customer Revolution?, 12 Jan 2012
Credit Unions Top Banks in Customer Experience in the Northeast – PNC Bank Ranks Highest Among Large Banks, 03 Jan 2012
4 Reasons Why the Branch Remains the Cornerstone of the Retail Banking Relationship, 20 Dec 2011
Customer Satisfaction with Banks and Credit Unions Increases in 2011, 05 Dec 2011
Top 10 U.S. Retail Banks Projected to Lose $185 Billion in Deposits Over Next 12 Months, 28 Nov 2011