Jim S Miller

President

As President of Prime Performance, Jim’s personal mission is to empower regional and community banks to realize their full potential. How? By helping bank executives understand how behavior change among front-line branch employees affect an organization’s bottom line and then by equipping them with actionable data to effect the desired change. Jim has worked with some of the nation’s largest financial institutions, including SunTrust Bank, Bank One and NationsBank. Through senior roles in marketing, finance and retail administration, Jim has acquired a broad understanding of the many challenges faced by bankers. He’s happy to share those insights here. Follow on Twitter | Find on LinkedIn

Helping Customers Manage Financial Stress Increases Customer Satisfaction, 15 May 2012
Consumers Believe Credit Unions Have the Best Reputation, 10 May 2012
Satisfaction with Branches Offsets Decreasing Satisfaction with Bank Fees, 30 Apr 2012
Vanguard Leads in Client Satisfaction and Loyalty; Scottrade Highest in Satisfaction with Less Affluent Clients, 18 Apr 2012
Despite Visiting Branches Less Often, Customers Still Care About Branches, 11 Apr 2012
Bank Loyalty on the Rise According to the 2012 Temkin Customer Loyalty Survey, 04 Apr 2012
Prime Reading: Fascinate – Your 7 Triggers to Persuasion and Captivation, 20 Mar 2012
Customer Experience with Call Center Representatives, 07 Mar 2012
More Big Bank Customers Switching Banks Due to Fees and Poor Service, 27 Feb 2012
Bank Fees and Customer Satisfaction, 22 Feb 2012